Account or billing
Sign-in, membership, receipts, cancellation or refund questions. Include the email on the account and a provider receipt reference only—not card details.
Contact supportSafe help and escalation
Use the smallest amount of information needed. Merentra support never needs passwords, API keys, payment-card details or patient-identifiable information.
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Merentra support
Choose the safest route for your issue
Include only the minimum information needed. Do not send patient-identifiable information, passwords, payment-card details, API keys or confidential evidence by email.
Privacy or data rights
Export, correction, erasure, consent or organisation-access questions. Identity verification may be required before action.
Contact supportService issue
Report an error, unavailable feature or suspected security issue. Include the time, page and request reference where available.
Contact support